Superior Athletic Club

Originally we signed up with my wife’s family and kids for a family plan. We were told that this was okay and we used the gym for a quite a while. We were then told our membership price will be increasing, which is understandable having it be a business and needing to turn a profit I get. But only after months of using it we were then told we can’t be on the same plan, even though that was not a secret when originally signed up, and that one couple will keep the old rates and we would get the new rates on our own plan but get the next month free. We were not happy about it specifically because the situation was known and agreed upon and deemed okay. So instead of owning up to their mistake of allowing something that is not standard they would risk losing multiple members. If that policy was known we wouldn’t have signed up most likely. Having worked in a gym signing up people for memberships and training I have made my mistakes and honored them because it was my error. The process of it all was quite frustrating and that is the reasoning for the 2 stars. Being told it’s okay multiple times only then to be charged with out warning of a new plan isn’t the most customer centric way of going about things. Facility is decent equipment is maintained, kids club attendants are friendly and always welcoming. Management and communication could use some work.

Superior Athletic Club is a staple for Medford. The staff's friendliness and professionalism created a welcoming atmosphere. The extensive array of workout equipment and machines catered to every fitness need, ensuring a versatile and satisfying workout. The sauna and pool added a luxurious touch, providing relaxation options beyond the gym floor. What impressed me most was the impeccable cleanliness throughout the facility, reflecting a commitment to hygiene and member satisfaction. Highly recommend for anyone seeking a top-notch fitness experience!

These people don’t need your business as it appears to be their strategy to be as outrageous as possible with their one day pass cost so you can try out their gym. There are national chains in town that are $10 a month, local chains that are $20 a month, but high horse superior charges $15.60 for a single day. Dang shame. It’s by far the closest gym to me since I moved, but that just left an awful taste in my mouth. It kind of tells you where they’re going from there. Update since response - you might want to tell your staff about that fee being applied to your membership. And still, why so much for one workout? C’mon. Isn’t $10 enough to milk from people so they can try out your gym? Do you pay $20 to test drive a car?

I’ve been going to Superior for several years now. Several months ago I joined Tamara’s Superior U Challenge….and that has been a game changer for me!! I have lost inches and pounds and gotten a lot stronger. I have a history of a shoulder surgery and some knee issues, Tamara worked around my issues and came up with some great workout plans that didn’t aggravate or hurt my shoulder or knee. The exercises helped me get out of my rut and find some different ways to use weights, bands and machines. Looking forward to the next challenge that starts in January!!

Consistently rated Best of Medford for a reason. I really can't say enough about the staff and the trainers here. They are top notch in training and continue to hone practice with ongoing education. I have thoroughly enjoyed the classes and have been encouraged during times I was struggling. I use both the Cardley campus and the Barnett campus and have found them to be clean and have updated equipment. I love that cameras and recording are prohibited and that privacy of all members is taken seriously. If you take the time to get to know staff and participate in classes this club begins to feel like an extension of a social group and having that connection is great.